Privacy Policy

1. Information We Collect

We may collect the following categories of information.

A. Personal Information

• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Gender (Optional)
• Profile Photograph
• Address
• Emergency Contact Details

B. Driver Information

For drivers, we may collect:

• Driving Licence
• Aadhaar Card
• PAN Card
• Vehicle Registration Certificate (RC)
• Vehicle Insurance
• Permit Documents
• Fitness Certificate
• Vehicle Photographs
• Bank Account Details
• UPI Details
• Selfie for Verification

C. Vehicle Information

Where applicable, we may collect details regarding:

• Electric Vehicles (EV)
• Petrol Vehicles
• Diesel Vehicles
• CNG Vehicles
• Hybrid Vehicles
• Cars
• Bikes
• Auto Rickshaws
• Commercial Vehicles
• Rental Vehicles

D. Location Information

With your permission, we collect:

• Live GPS Location
• Pickup Location
• Drop Location
• Background Location (only when required for ongoing trips)
• Route Information
• Trip Distance
• Trip Duration

Location information is used only for providing mobility services, navigation, safety, and operational purposes.

2. Device Information

We may automatically collect:

• Device Model
• Device ID
• Operating System
• Mobile Network
• IP Address
• App Version
• Browser Type
• Language
• Crash Reports
• Performance Logs

3. Information We Receive Automatically

While using our platform we may collect:

• Login Time
• Logout Time
• Ride History
• Search History
• Booking Activity
• Cancellation History
• Ratings
• Reviews
• Customer Support Records

4. Payment Information

Depending on available payment methods, we may collect:

• Transaction ID
• Payment Status
• Wallet Information
• UPI Reference Number
• Refund Details

We do not store complete debit card, credit card, or banking credentials on our servers.

5. Permissions Required

The UdoFast application may request access to:

Location — To provide booking, navigation, trip tracking and nearby services.

Camera — For profile verification, document upload and support requests.

Photos & Storage — To upload profile pictures, documents and invoices.

Phone — To enable direct communication between customers and drivers where necessary.

Notifications — To send booking confirmations, ride updates, offers and important alerts.

Microphone — Only if voice-based support or calling features are available.

Users may deny certain permissions; however, some services may not function properly.

6. How We Use Your Information

We use your information for the following purposes:

• Creating your account
• Identity verification
• Ride booking
• Self-drive booking
• Vehicle rental
• Driver onboarding
• Customer support
• Fraud prevention
• Payment processing
• Route optimization
• Safety monitoring
• Business analytics
• Service improvements
• Legal compliance
• Promotional campaigns
• Sending offers and notifications
• Resolving disputes

7. Information Sharing

We may share limited information with:

• Drivers
• Customers
• Payment Service Providers
• Government Authorities
• Law Enforcement Agencies
• Insurance Providers
• Verification Agencies
• Cloud Hosting Providers
• Customer Support Providers
• Technology Vendors

We never sell your personal information to third parties.

8. Third-Party Services

Our platform may integrate with third-party services including:

• Google Maps
• Google Firebase
• Payment Gateways
• SMS Providers
• Email Providers
• Analytics Services
• Cloud Infrastructure Providers

Their privacy practices are governed by their own privacy policies.

9. Data Security

We implement appropriate technical and organizational security measures including:

• Secure Servers
• Encryption
• Access Controls
• Authentication Systems
• Firewalls
• Regular Monitoring

Although we strive to protect your information, no system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

11. User Rights

You may:

• Access your information
• Update your profile
• Correct inaccurate information
• Request deletion of your account
• Request deletion of personal data (subject to legal requirements)

Contact us at contact@udofast.com regarding privacy concerns.

12. Account Deletion

Users may request permanent account deletion through:

• App Settings (if available)
• Customer Support
• Email: contact@udofast.com

Certain information may be retained where required by applicable law or regulatory obligations.

13. Children's Privacy

UdoFast services are intended only for users who are legally eligible to use our platform. We do not knowingly collect personal information from children.

14. Cookies

Our website may use cookies to:

• Improve user experience
• Remember preferences
• Analyze website traffic
• Enhance performance

Users may disable cookies through browser settings.

15. Marketing Communication

We may send promotional messages, offers, and service-related communications.

Users may unsubscribe from promotional communications at any time by contacting contact@udofast.com.

16. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be published on our website with the revised effective date.

17. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes arising under this Privacy Policy shall be subject to the jurisdiction of the competent courts located in India.

18. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at contact@udofast.com.

Last Updated: 06 August 2026
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